Communicate Don’t Alienate: How to Discuss What Really Matters
Effective communication is foundational for the success of individuals within organizations and throughout the organization as a whole. Because communication can be complex, there are often beliefs, assumptions, expectations and perceptions that are misunderstood and can derail the best intended message. In this interactive session, participants will explore the key components of intentional communication including: active and reflective listening; acknowledging and validating people’s thoughts and feelings; giving constructive feedback and asking open-ended and empathic questions.
1. Identify the components of intentional communication.
2. Practice skills of active and reflective listening; acknowledging and validating people’s thoughts and feelings; giving constructive feedback and asking open-ended and empathic questions.
3. Develop an action plan to proactively implement improved communication practices.
Primary audience(s): Mentoring Providers
Secondary audience(s): Any professional providing services to people who are suffering.
Trainer: Alicia Davis
A Zoom link for the event will be sent to the registrant's email upon registration.